Research-driven designer dedicated to building dynamic and transformational user experiences. Breadth of skills spans UX design, marketing, project management,    business development, and writing. Visual artist and former carpenter who enjoys    collaborating to build delightful products and experiences. 

DESIGN, RESEARCH & PROJECT MANAGEMENT EXPERIENCE

User Experience Associate, June 2019 - present

Diversity Dashboard, Watertown, MA

  • Created and executed  a persona research plan for internet start-up that is building     a SaaS product

  • Designed and administered survey for diversity & inclusion professionals; analyze    and present data

  • Wrote moderator's guide, conducted stakeholder interviews, analyzed and summarized findings

 

UX Designer & Researcher, Aug. 2018 - present

Client projects as part of Master's in Human Factors program

Bentley University, Waltham, MA

  • Toast (restaurant technology company): Conduct user research and usability testing; create wireframes, user flows, and journey maps; redesign customer kiosk experience to streamline ordering experience 

  • Mobile Electronic Health Record: Conceived, sketched, and designed interactive prototype of mobile Employee Health Record app for patients; created journey maps to document patient task flow

  • Pilgrim Monument & Provincetown Museum: Redesigned site architecture, created user flows, and designed desktop and mobile prototypes to improve visitor experience

  • National HR, Payroll & Benefits Provider: Conducted contextual interviews with current users to assess satisfaction with payroll processing website feature; analyzed data; provided design recommendations

  • Leading International Financial Services Company: Completed expert review and usability testing of new financial forecasting prototype; presented findings and design recommendations

UX Designer/Researcher, Jan. - Sept. 2019

Sustainable Sanitation Alliance (SuSanA), Eschborn, Germany

  • Conducted heuristic review and usability of international alliance website

  • Created user flows and redesigned information architecture to address user frustrations

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  • Created wireframes and prototype of new home page that would alleviate user navigation issues

  • Collaborated with advisor in Australia and development team in Germany on      design implementation

Exhibition Designer, Gallery Director

Montserrat College of Art, Beverly, MA, 2017-2018

Wheaton College, Norton, MA, 2011-2017

Brandeis University, Waltham, MA, 2010-2014

  • Conceived, researched, and designed exhibitions of contemporary art by national and international artists with a focus on meaningful visitor experience and engagement

  • Managed galleries, providing strategic vision, marketing, and budget oversight

  • Oversaw design of marketing materials, catalogs, signage, labels, and digital content

  • Wrote web content, catalog essays, grant proposals, and marketing content

  • Designed and executed educational and cultural programming to enhance visitor experience 

Marketing Specialist, 2006-2008                            

The Providence Journal, Providence, RI 

  • Designed digital and print presentations and conducted market research to support sales efforts  

Product & Marketing Manager, 2000-2002                        

Beansprout Networks, Cambridge, MA 

  • Conducted user research and created wireframes for first-of-their-kind, sponsored educational products for pediatric exam rooms

  • Managed accounts with major healthcare and pharmaceutical clients, including AstraZeneca, Gerber, and GlaxoSmithKline

  • Collaborated with visual designers and developers on product features and functionality

Project Manager, Recruiter, 1998-2000

Softwarejobs.com & BSC, Inc., Boston, MA

  • Conducted research and designed desktop wireframes for new online business

  • Oversaw design and maintenance of website for brand new outpost of the business

SKILLS

User-centered Design

User Research

Usability Testing

Heuristic Evaluation

Sketching

Wireframing

Prototyping

Persona Development

Content Writing

Information Architecture

Journey Mapping

User Flows

Project Management

TOOLS

Photoshop

InDesign

UXPin

InVision

Balsamiq

Sketch

Mural

Axure

Figma

Qualtrics

 

PROCESS

Agile

Lean UX

Design Thinking

Teamwork

EDUCATION

M.S. in Human Factors Candidate

Expected January 2020

Bentley University, Waltham, MA  

 

M.F.A. in Painting

University of Massachusetts Dartmouth  

Dartmouth, MA

 

M.A. in Philosophy

Temple University, Philadelphia, PA

B.A. In Studio Art

Wheaton College, Norton, MA

 

Diploma in Carpentry

North Bennett Street School, Boston, MA

MICHELE L’HEUREUX

Experience Designer