Research-driven designer dedicated to building dynamic and transformational user experiences. Breadth of skills spans UX design, marketing, project management, business development, and writing. Visual artist and former carpenter who enjoys collaborating to build delightful products and experiences.
DESIGN, RESEARCH & PROJECT MANAGEMENT EXPERIENCE
UX Designer, Dec. 2019-present
Greenway Health, Tampa, FL
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Member of product management team designing electronic health record and practice management software for ambulatory care practices
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Collaborate with researchers, engineers, product owners, and other stakeholders to understand needs and goals of wide range of users
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Create wireframes and interactive prototypes that adhere to established design system and follow best practices
User Experience Associate, June-Dec. 2019
Diversity Dashboard, Watertown, MA
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Created and executed a persona research plan for internet start-up that is building a SaaS product
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Designed and administered survey for diversity & inclusion professionals; analyze and present data
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Wrote moderator's guide, conducted stakeholder interviews, analyzed and summarized findings
UX Designer & Researcher, Aug. 2018-Feb. 2019
Client projects as part of Master's in Human Factors program
Bentley University, Waltham, MA
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Toast (restaurant technology company): Conduct user research and usability testing; create wireframes, user flows, and journey maps; redesign customer kiosk experience to streamline ordering experience
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Mobile Electronic Health Record: Conceived, sketched, and designed interactive prototype of mobile Employee Health Record app for patients; created journey maps to document patient task flow
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Pilgrim Monument & Provincetown Museum: Redesigned site architecture, created user flows, and designed desktop and mobile prototypes to improve visitor experience
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National HR, Payroll & Benefits Provider: Conducted contextual interviews with current users to assess satisfaction with payroll processing website feature; analyzed data; provided design recommendations
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Leading International Financial Services Company: Completed expert review and usability testing of new financial forecasting prototype; presented findings and design recommendations
UX Designer/Researcher, Jan.-Sept. 2019
Sustainable Sanitation Alliance (SuSanA), Eschborn, Germany
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Conducted heuristic review and usability of international alliance website
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Created user flows and redesigned information architecture to address user frustrations
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Created wireframes and prototype of new home page that would alleviate user navigation issues
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Collaborated with advisor in Australia and development team in Germany on design implementation
Exhibition Designer, Gallery Director
Montserrat College of Art, Beverly, MA, 2017-2018
Wheaton College, Norton, MA, 2011-2017
Brandeis University, Waltham, MA, 2010-2014
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Conceived, researched, and designed exhibitions of contemporary art by national and international artists with a focus on meaningful visitor experience and engagement
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Managed galleries, providing strategic vision, marketing, and budget oversight
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Oversaw design of marketing materials, catalogs, signage, labels, and digital content
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Wrote web content, catalog essays, grant proposals, and marketing content
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Designed and executed educational and cultural programming to enhance visitor experience
Marketing Specialist, 2006-2008
The Providence Journal, Providence, RI
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Designed digital and print presentations and conducted market research to support sales efforts
Product & Marketing Manager, 2000-2002
Beansprout Networks, Cambridge, MA
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Conducted user research and created wireframes for first-of-their-kind, sponsored educational products for pediatric exam rooms
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Managed accounts with major healthcare and pharmaceutical clients, including AstraZeneca, Gerber, and GlaxoSmithKline
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Collaborated with visual designers and developers on product features and functionality
Project Manager, Recruiter, 1998-2000
Softwarejobs.com & BSC, Inc., Boston, MA
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Conducted research and designed desktop wireframes for new online business
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Oversaw design and maintenance of website for brand new outpost of the business
SKILLS
User-centered Design
User Research
Usability Testing
Heuristic Evaluation
Sketching
Wireframing
Prototyping
Persona Development
Content Writing
Information Architecture
Journey Mapping
User Flows
Project Management
TOOLS
Photoshop
InDesign
UXPin
InVision
Balsamiq
Sketch
Mural
Axure
Figma
Qualtrics
PROCESS
Agile
Lean UX
Design Thinking
Teamwork
EDUCATION
M.S. in Human Factors
Bentley University, Waltham, MA
M.F.A. in Painting
University of Massachusetts Dartmouth
Dartmouth, MA
M.A. in Philosophy
Temple University, Philadelphia, PA
B.A. In Studio Art
Wheaton College, Norton, MA
Diploma in Carpentry
North Bennett Street School, Boston, MA
MICHELE L’HEUREUX
Experience Designer
617.413.5657