Michele L'Heureux
UX Designer
Research-driven designer dedicated to building dynamic and transformational user experiences. Visual artist and former carpenter who thrives on collaborating to build delightful, customer-centric products and services. Professional experience that spans UX design, marketing, project management, business development, and writing.
UX DESIGN & PROJECT MANAGEMENT EXPERIENCE
Senior UX Designer, 2022–present
UX Designer, 2019–2021
Greenway Health, Tampa, FL (Remote)
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As member of product management team, design complex electronic health record and practice management software for healthcare practices
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Lead designer for company’s first telehealth product, created in response to changing practice needs during Covid 19 pandemic
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Collaborate with UX researchers, product owners, and other stakeholders to understand business needs and workflows for a wide range of users, from physicians to administrators to billing professionals
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Design highly usable and visually pleasing wireframes and interactive prototypes that adhere to design system and follow industry best practices
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Play integral role in creation and maintenance of design system patterns and elements
UX Designer/Researcher, 2019
Sustainable Sanitation Alliance (SuSanA), Eschborn, Germany (Remote)
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Conducted heuristic review and usability testing of international alliance website
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Created user flows and redesigned information architecture to address user frustrations
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Created wireframes and prototype of new home page to alleviate navigation issues
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Collaborated with advisor in Australia and development team in Germany on design implementation
User Experience Researcher, 2019
Diversity Dashboard, Watertown, MA (Remote)
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Created and executed a persona research plan for internet start-up building a SaaS DE&I software product
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Designed and executed survey for diversity & inclusion professionals; analyzed and presented data
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Wrote moderator’s guide, conducted stakeholder interviews, analyzed and summarized findings
UX Designer & Researcher, 2018–2020
Client projects as part of Master’s in Human Factors program
Bentley University, Waltham, MA
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Toast (restaurant technology company): Redesigned customer kiosk interface to streamline ordering experience
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Pilgrim Monument & Provincetown Museum: Redesigned site architecture, created user flows, designed desktop and mobile prototypes to improve visitor experience
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Leading International Financial Services Company: Completed expert review and conducted usability testing of new financial forecasting prototype
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National HR, Payroll & Benefits Provider: Conducted contextual interviews with current users to assess satisfaction with payroll website feature; analyzed data; provided design recommendations
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Mobile Electronic Health Record: Designed interactive prototype of mobile Employee Health Record app for patients
Exhibition Designer, 2017–2018
Montserrat College of Art, Beverly, MA
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Conceived, researched, and designed exhibitions of contemporary art by national and international artists with a focus on user experience and engagement
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Oversaw design of marketing materials, catalogs, signage, labels, and digital content
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Converted analog signage to digital interfaces to improve wayfinding and increase visitor engagement
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Wrote web content, catalog essays, grant proposals, and marketing collateral
Exhibition Designer, 2011–2017
Wheaton College, Norton, MA
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Conceived, researched, and designed art exhibitions with a focus on student and visitor experience and engagement
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Managed galleries, providing strategic vision, marketing, and budget oversight
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Designed and executed educational and cultural programming for wide range of audiences
Exhibition Designer, 2010–2014
Kniznick Gallery, Brandeis University, Waltham, MA
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Researched and designed contemporary art exhibitions that supported curricular and scholarly agenda
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Directed the design of marketing collateral, catalogs, and educational materials
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Designed events and programs to enhance visitor experience
Marketing Specialist, 2006–2008
The Providence Journal, Providence, RI
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Designed digital and print presentations and conducted market research to support sales efforts
Associate Director, Alumnae/i Relations & Annual Giving, 2004–2006
Wheaton College, Norton, MA
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Researched, planned, and oversaw creation of new website for 16,000 alumnae/i
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Wrote, edited and designed promotional materials, including print publications, web pages, and e-mail
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Served on management team, providing strategic direction and key decision-making for 16-person team
Product & Marketing Manager, 2000–2002
Beansprout Networks, Cambridge, MA
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Conducted user research and created wireframes for educational products to be placed in pediatric exam rooms
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Managed accounts with major healthcare and pharmaceutical clients, including Gerber and AstraZeneca
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Collaborated with visual designers and developers on product features and functionality
Project Manager, 1998–2000
Softwarejobs.com & BSC, Inc., Boston, MA
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Conducted research and designed desktop wireframes for new online business
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Oversaw design and maintenance of website for brand new outpost of the business
SKILLS
User-centered Design
Sketching
Wireframing
Prototyping
User Research
Usability Testing
Heuristic Evaluation
Persona Development
Content Writing
Information Architecture
Journey Mapping
User Flows
Project Management
TOOLS
Axure
Figma
InVision
Photoshop
InDesign
UXPin
Sketch
Mural
Qualtrics
PROCESS
Agile
Lean UX
Design Thinking
EDUCATION
M.S., Human Factors in Information Design
Bentley University, Waltham, MA
M.F.A., Painting
University of Massachusetts Dartmouth
Dartmouth, MA
M.A., Philosophy
Temple University, Philadelphia, PA
B.A., Studio Art
Wheaton College, Norton, MA
Diploma, Carpentry
North Bennett Street School, Boston, MA
MICHELE L’HEUREUX
User Experience Designer
michelelheureux.com