Research-driven designer dedicated to building dynamic and transformational user experiences. Visual artist and former carpenter who thrives on collaborating to build delightful, customer-centric products and services. Professional experience that spans UX design, marketing, project management, business development, and writing.

UX DESIGN & PROJECT MANAGEMENT EXPERIENCE

Senior UX Designer, 2022–present

UX Designer, 2019–2021

Greenway Health, Tampa, FL (Remote)

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• As member of product management team, design complex electronic health record and practice management software for healthcare practices

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• Lead designer for company’s first telehealth product, created in response to changing practice needs during Covid 19 pandemic

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• Collaborate with UX researchers, product owners, and other stakeholders to understand business needs and workflows for a wide range of users, from physicians to administrators to billing professionals

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• Design highly usable and visually pleasing wireframes and interactive prototypes that adhere to design system and follow industry best practices 

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• Play integral role in creation and maintenance of design system patterns and elements

UX Designer/Researcher, 2019

​Sustainable Sanitation Alliance (SuSanA), Eschborn, Germany (Remote)

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• Conducted heuristic review and usability testing of international alliance website

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• Created user flows and redesigned information architecture to address user frustrations

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• Created wireframes and prototype of new home page to alleviate navigation issues

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• Collaborated with advisor in Australia and development team in Germany on design implementation

User Experience Researcher, 2019

Diversity Dashboard, Watertown, MA (Remote)

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• Created and executed a persona research plan for internet start-up building a SaaS DE&I software product

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• Designed and executed survey for diversity & inclusion professionals; analyzed and presented data

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• Wrote moderator’s guide, conducted stakeholder interviews, analyzed and summarized findings

UX Designer & Researcher, 2018–2020

Client projects as part of Master’s in Human Factors program

Bentley University, Waltham, MA

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• Toast (restaurant technology company): Redesigned customer kiosk interface to streamline ordering experience

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• Pilgrim Monument & Provincetown Museum: Redesigned site architecture, created user flows, designed desktop and mobile prototypes to improve visitor experience

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• Leading International Financial Services Company: Completed expert review and conducted usability testing of new financial forecasting prototype

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• National HR, Payroll & Benefits Provider: Conducted contextual interviews with current users to assess satisfaction with payroll website feature; analyzed data; provided design recommendations

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• Mobile Electronic Health Record: Designed interactive prototype of mobile Employee Health Record app for patients

Exhibition Designer, 2017–2018

Montserrat College of Art, Beverly, MA

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• Conceived, researched, and designed exhibitions of contemporary art by national and international artists with a focus on user experience and engagement

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• Oversaw design of marketing materials, catalogs, signage, labels, and digital content

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• Converted analog signage to digital interfaces to improve wayfinding and increase visitor engagement

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• Wrote web content, catalog essays, grant proposals, and marketing collateral

Exhibition Designer, 2011–2017

Wheaton College, Norton, MA

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• Conceived, researched, and designed art exhibitions with a focus on student and visitor experience and engagement

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• Managed galleries, providing strategic vision, marketing, and budget oversight

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• Designed and executed educational and cultural programming for wide range of audiences

Exhibition Designer, 2010–2014

Kniznick Gallery, Brandeis University, Waltham, MA

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• Researched and designed contemporary art exhibitions that supported curricular and scholarly agenda

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• Directed the design of marketing collateral, catalogs, and educational materials 

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• Designed events and programs to enhance visitor experience

Marketing Specialist, 2006–2008                            

The Providence Journal, Providence, RI

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• Designed digital and print presentations and conducted market research to support sales efforts

Associate Director, Alumnae/i Relations & Annual Giving, 2004–2006

Wheaton College, Norton, MA

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• Researched, planned, and oversaw creation of new website for 16,000 alumnae/i

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• Wrote, edited and designed promotional materials, including print publications, web pages, and e-mail

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• Served on management team, providing strategic direction and key decision-making for 16-person team

Product & Marketing Manager, 2000–2002                       

Beansprout Networks, Cambridge, MA

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• Conducted user research and created wireframes for educational products to be placed in pediatric exam rooms

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• ​Managed accounts with major healthcare and pharmaceutical clients, including Gerber and AstraZeneca

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• Collaborated with visual designers and developers on product features and functionality

Project Manager, 1998–2000

Softwarejobs.com & BSC, Inc., Boston, MA

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• Conducted research and designed desktop wireframes for new online business

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• Oversaw design and maintenance of website for brand new outpost of the business

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SKILLS

User-centered Design

Sketching

Wireframing

Prototyping

User Research

Usability Testing

Heuristic Evaluation

Persona Development

Content Writing

Information Architecture

Journey Mapping

User Flows

Project Management

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TOOLS

Axure

Figma

InVision

Photoshop

InDesign

UXPin

Sketch

Mural

Qualtrics

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PROCESS

Agile

Lean UX

Design Thinking

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EDUCATION

M.S., Human Factors in Information Design

Bentley University, Waltham, MA  

M.F.A., Painting

University of Massachusetts Dartmouth  

Dartmouth, MA

M.A., Philosophy

Temple University, Philadelphia, PA

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B.A., Studio Art

Wheaton College, Norton, MA

Diploma, Carpentry

North Bennett Street School, Boston, MA

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