Research-driven designer dedicated to building dynamic and transformational user experiences. Visual artist and former carpenter who thrives on collaborating to build delightful, customer-centric products and services. Professional experience that spans UX design, marketing, project management, business development, and writing.

UX DESIGN & PROJECT MANAGEMENT EXPERIENCE

 

Senior UX Designer, 2022–present

UX Designer, 2019–2021

Greenway Health, Tampa, FL (Remote)

  • As member of product management team, design complex electronic health record and practice management software for healthcare practices

  • Lead designer for company’s first telehealth product, created in response to changing practice needs during Covid 19 pandemic

  • Collaborate with UX researchers, product owners, and other stakeholders to understand business needs and workflows for a wide range of users, from physicians to administrators to billing professionals

  • Design highly usable and visually pleasing wireframes and interactive prototypes that adhere to design system and follow industry best practices 

  • Play integral role in creation and maintenance of design system patterns and elements

 

UX Designer/Researcher, 2019

​Sustainable Sanitation Alliance (SuSanA), Eschborn, Germany (Remote)

  • Conducted heuristic review and usability testing of international alliance website

  • Created user flows and redesigned information architecture to address user frustrations

  • Created wireframes and prototype of new home page to alleviate navigation issues

  • Collaborated with advisor in Australia and development team in Germany on design implementation

 

User Experience Researcher, 2019

Diversity Dashboard, Watertown, MA (Remote)

  • Created and executed a persona research plan for internet start-up building a SaaS DE&I software product

  • Designed and executed survey for diversity & inclusion professionals; analyzed and presented data

  • Wrote moderator’s guide, conducted stakeholder interviews, analyzed and summarized findings

 

UX Designer & Researcher, 2018–2020

Client projects as part of Master’s in Human Factors program

Bentley University, Waltham, MA

  • Toast (restaurant technology company): Redesigned customer kiosk interface to streamline ordering experience

  • Pilgrim Monument & Provincetown Museum: Redesigned site architecture, created user flows, designed desktop and mobile prototypes to improve visitor experience

  • Leading International Financial Services Company: Completed expert review and conducted usability testing of new financial forecasting prototype

  • National HR, Payroll & Benefits Provider: Conducted contextual interviews with current users to assess satisfaction with payroll website feature; analyzed data; provided design recommendations

  • Mobile Electronic Health Record: Designed interactive prototype of mobile Employee Health Record app for patients

    

Exhibition Designer, 2017–2018

Montserrat College of Art, Beverly, MA

  • Conceived, researched, and designed exhibitions of contemporary art by national and international artists with a focus on user experience and engagement

  • Oversaw design of marketing materials, catalogs, signage, labels, and digital content

  • Converted analog signage to digital interfaces to improve wayfinding and increase visitor engagement

  • Wrote web content, catalog essays, grant proposals, and marketing collateral

 

Exhibition Designer, 2011–2017

Wheaton College, Norton, MA

  • Conceived, researched, and designed art exhibitions with a focus on student and visitor experience and engagement

  • Managed galleries, providing strategic vision, marketing, and budget oversight

  • Designed and executed educational and cultural programming for wide range of audiences

 

Exhibition Designer, 2010–2014

Kniznick Gallery, Brandeis University, Waltham, MA

  • Researched and designed contemporary art exhibitions that supported curricular and scholarly agenda

  • Directed the design of marketing collateral, catalogs, and educational materials 

  • Designed events and programs to enhance visitor experience

 

Marketing Specialist, 2006–2008                            

The Providence Journal, Providence, RI

  • Designed digital and print presentations and conducted market research to support sales efforts

 

Associate Director, Alumnae/i Relations & Annual Giving, 2004–2006

Wheaton College, Norton, MA

  • Researched, planned, and oversaw creation of new website for 16,000 alumnae/i

  • Wrote, edited and designed promotional materials, including print publications, web pages, and e-mail

  • Served on management team, providing strategic direction and key decision-making for 16-person team

 

Product & Marketing Manager, 2000–2002                       

Beansprout Networks, Cambridge, MA

  • Conducted user research and created wireframes for educational products to be placed in pediatric exam rooms

  • ​Managed accounts with major healthcare and pharmaceutical clients, including Gerber and AstraZeneca

  • Collaborated with visual designers and developers on product features and functionality

 

Project Manager, 1998–2000

Softwarejobs.com & BSC, Inc., Boston, MA

  • Conducted research and designed desktop wireframes for new online business

  • Oversaw design and maintenance of website for brand new outpost of the business

 

SKILLS

User-centered Design

Sketching

Wireframing

Prototyping

User Research

Usability Testing

Heuristic Evaluation

Persona Development

Content Writing

Information Architecture

Journey Mapping

User Flows

Project Management

TOOLS

Axure

Figma

InVision

Photoshop

InDesign

UXPin

Sketch

Mural

Qualtrics

 

PROCESS

Agile

Lean UX

Design Thinking

EDUCATION

M.S., Human Factors in Information Design

Bentley University, Waltham, MA  

 

M.F.A., Painting

University of Massachusetts Dartmouth  

Dartmouth, MA

 

M.A., Philosophy

Temple University, Philadelphia, PA

B.A., Studio Art

Wheaton College, Norton, MA

 

Diploma, Carpentry

North Bennett Street School, Boston, MA

MICHELE L’HEUREUX

User Experience Designer

lheur.mich@gmail.com

michelelheureux.com