DESIGN & PROJECT MANAGEMENT EXPERIENCE

 

Staff Product Designer, 2022-present

Chewy, Boston, MA (Remote)

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• Transform customer and business objectives into compelling products and services that help customers manage their pets' healthcare

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• Collaborate with product managers, business stakeholders, developers, researchers, content strategists, and other designers to design useful and delightful solutions that meet customer needs

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• Manage design process from discovery and ideation through prototyping, testing, and handoff to engineering

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• Facilitate design critiques and provide design leadership and mentorship to junior designers

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Senior UX Designer, 2021–2022

UX Designer, 2019–2021

Greenway Health, Tampa, FL (Remote)

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• Designed complex electronic health record and practice management software for healthcare practices 

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• Lead designer for company’s first telehealth product, created in response to changing practice needs during Covid 19 pandemic

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• Collaborated with UX researchers, product owners, and other stakeholders to understand business needs and workflows for a wide range of users, from physicians to administrators to billing professionals

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• Designed highly usable and visually pleasing wireframes and interactive prototypes t

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• Created and maintained design system patterns and elements

 

UX Designer/Researcher, 2019

​Sustainable Sanitation Alliance (SuSanA), Eschborn, Germany (Remote)

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• Conducted heuristic review and usability testing of international alliance website

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• Created user flows and redesigned information architecture to address user frustrations

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• Created wireframes and prototype of new home page to alleviate navigation issues

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• Collaborated with advisor in Australia and development team in Germany on design implementation

 

User Experience Researcher, 2019

Diversity Dashboard, Watertown, MA (Remote)

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• Created and executed a persona research plan for internet start-up building a SaaS DE&I software product

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• Designed and executed survey for diversity & inclusion professionals; analyzed and presented data

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• Wrote moderator’s guide, conducted stakeholder interviews, analyzed and summarized findings

 

UX Designer & Researcher, 2018–2020

Client projects as part of Master’s in Human Factors program

Bentley University, Waltham, MA

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• Toast (restaurant technology company): Redesigned customer kiosk interface to streamline ordering experience

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• Pilgrim Monument & Provincetown Museum: Redesigned site architecture, created user flows, designed desktop and mobile prototypes to improve visitor experience

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• Leading International Financial Services Company: Completed expert review and conducted usability testing of new financial forecasting prototype

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• National HR, Payroll & Benefits Provider: Conducted contextual interviews with current users to assess satisfaction with payroll website feature; analyzed data; provided design recommendations

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• Mobile Electronic Health Record: Designed interactive prototype of mobile Employee Health Record app for patients

    

Exhibition Designer, 2017–2018

Montserrat College of Art, Beverly, MA

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• Conceived, researched, and designed exhibitions of contemporary art by national and international artists with a focus on user experience and engagement

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• Oversaw design of marketing materials, catalogs, signage, labels, and digital content

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• Converted analog signage to digital interfaces to improve wayfinding and increase visitor engagement

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• Wrote web content, catalog essays, grant proposals, and marketing collateral

 

Exhibition Designer, 2011–2017

Wheaton College, Norton, MA

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• Conceived, researched, and designed art exhibitions with a focus on student and visitor experience and engagement

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• Managed galleries, providing strategic vision, marketing, and budget oversight

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• Designed and executed educational and cultural programming for wide range of audiences

 

Exhibition Designer, 2010–2014

Kniznick Gallery, Brandeis University, Waltham, MA

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• Researched and designed contemporary art exhibitions that supported curricular and scholarly agenda

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• Directed the design of marketing collateral, catalogs, and educational materials 

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• Designed events and programs to enhance visitor experience

 

Marketing Specialist, 2006–2008                            

The Providence Journal, Providence, RI

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• Designed digital and print presentations and conducted market research to support sales efforts

 

Associate Director, Alumnae/i Relations & Annual Giving, 2004–2006

Wheaton College, Norton, MA

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• Researched, planned, and oversaw creation of new website for 16,000 alumnae/i

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• Wrote, edited and designed promotional materials, including print publications, web pages, and e-mail

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• Served on management team, providing strategic direction and key decision-making for 16-person team

 

Product & Marketing Manager, 2000–2002                       

Beansprout Networks, Cambridge, MA

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• Conducted user research and created wireframes for educational products to be placed in pediatric exam rooms

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• ​Managed accounts with major healthcare and pharmaceutical clients, including Gerber and AstraZeneca

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• Collaborated with visual designers and developers on product features and functionality

 

Project Manager, 1998–2000

Softwarejobs.com & BSC, Inc., Boston, MA

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• Conducted research and designed desktop wireframes for new online business

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• Oversaw design and maintenance of website for brand new outpost of the business

 

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