Michele L'Heureux

Experience Designer

Research-driven designer who loves to  ask questions, to collaborate, and to      design things that solve real problems

for real people.


As a visual artist and former carpenter, I have a knack for building  beautiful things that serve the needs of users. Trained in Philosophy and Human Factors, I know how to ask important questions and to communicate powerfully in writing and in person. My professional experience across the fields of design, research, project management, marketing, and business development has instilled in me a commitment to cross-disciplinary collaboration and communication. I bring insatiable curiosity, keen critical-thinking skills, and unbridled creativity to important design challenges—while having fun along the way. 

UX Portfolio

Sustainable Sanitation Alliance
  • Wireframes

  • Home page design

  • Information Architecture

  • Usability Testing

  • Expert Review

I conducted a two-year follow-up usability study of SuSanA's website with participants in five countries resulting in a proposed redesign of the site's architecture, navigation, and home page to address user frustrations. 

Pilgrim Monument & Provincetown Museum
  • Wireframes

  • Clickable Mobile & Web Prototypes

  • Information Architecture

I worked on a team of four to redesign the nonprofit's website architecture and

to design improved mobile and Web prototypes. 

Pilgrim Monument
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Smarter Wayfair
Design App 
  • Hand-drawn Sketches

  • Wireframes

  • Prototypes

Collaborating with two other colleagues, our team reimagined Wayfair's design options as an AI-driven mobile app. 

Mobile Electronic Health Record
  • Persona Development

  • Hand-drawn & Digital Sketches

  • Wireframes

  • Clickable Prototype

I collaborated with three others to design a mobile interface that would allow patients to manage their health records electronically. 

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UX Research Projects

I have engaged in numerous research projects for international and national organizations in the financial services, human resources, and nonprofit sectors. Some of this research resulted in design opportunities, and in other cases, it informed design recommen-dations made by me and/or my teams.

  • Remote & In-person Interviews

  • Surveys

  • Usability Studies

  • Expert Reviews

  • Data Analytics

  • Persona Development

  • Ethnographic Research


Michele L'Heureux | Lakeland, FL  



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© 2019 Michele L'Heureux